LEGAL PRIVACY

Privacy Policy

We believe data privacy is a fundamental human right. This document outlines how Clear Insights collects, processes, and protects your information.

Last Updated: October 24, 2023
v2.4 (Active)

Clear Insights ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our intelligence layer platform, website, and related services (collectively, the "Service").

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

01 Information Collection

We collect information to provide better services to all our users. The types of information we collect include:

  • Information you provide: Account data (name, email), billing information, and specific configuration parameters for the intelligence API.
  • Automated collection: Usage logs, IP addresses, browser type, and interaction data to improve system performance and security.
  • Public Data: Our core service involves analyzing publicly available customer reviews. While this is public data, we treat the aggregation of such data with high standards of integrity.

02 How We Use Data

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

Service Delivery

To provide, operate, and maintain our intelligence layer and dashboard access.

R&D

To improve our Natural Language Processing (NLP) models and sentiment analysis algorithms.

Communication

To send you updates, security alerts, and administrative messages.

Security

To prevent fraud and monitor for bot activity within the API streams.

03 Data Sharing

We are not in the business of selling your personal data. We only share information in the following limited circumstances:

  • Service Providers: We may share data with third-party vendors (e.g., cloud hosting via AWS/Vercel, payment processing via Stripe) who perform services on our behalf.
  • Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.

04 Security Protocols

We employ industry-standard security measures designed to protect the security of all information submitted through the Service.

Encryption Standards

All data is encrypted in transit using TLS 1.3 and at rest using AES-256. API keys are hashed and salted. We conduct regular penetration testing on our infrastructure.

05 Your Rights

Depending on your location, you may have specific rights regarding your personal information, including:

The right to access and receive a copy of your personal information.

The right to rectification or erasure of your personal data.

The right to object to the processing of your data.

To exercise these rights, please contact us at privacy@clearinsights.ai.